My parents love Bath Planet

My parents have trouble standing and I initiated a bathroom remodeling for them with Bath Planet. I looked at reviews and they were good. Their salesman was perfect. He was listening to what we needed. My parents have all these kinds of bars in their house because they are in their 80s and he knew what to do. Bath Planet made a nice bathroom for my parents and they did everything right. My parents loved it and my dad said it was well worth it. Bath Planet made me happy and I would recommend it.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464643 Review #1464643 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Frank B. 1.22.19

FranK B came to my house. We talked about my particular situation and he was extremely helpful. I appreciate his advice. Very polite. Thank you.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1454309 Review #1454309 is a subjective opinion of poster.
Location
Sugar Land, Texas
Reason of review
Good customer service

Bath Planet remodeled two bathrooms

I got a shower and a bathtub from Bath Planet. They sent special personnel to measure and go to specifics as far as colors and what we wanted. The installation team then came on time, did great work and also left on time. They were very polite and they protected the environment. I did two bathrooms, so the remodel took me three days, and the final product looks good. I also like the material that they use. It's easy to maintain. It was a good experience all in all.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464644 Review #1464644 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet of Indianapolis’ installers were very careful with our Pups

Bath Planet of Indianapolis: I want to thank you for my new tub/shower surround. Chris & Jeremy did a wonderful job preparing the area for dust & safety, removal & install. They were patient with my pups, and efficient with their work. The quality of the product was exactly as presented. They even hung the shower rod I purchased. Please feel free to contact me as a reference for anyone in need of a shower/tub replacement.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486308 Review #1486308 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Resolved
Bath Planet's reply to:

Resolved: Bath Planet - Liars

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1438953 Review #1438953 is a subjective opinion of poster.
Cons
  • Rudeness and use of profanity
  • Materials
  • Customer service
Reason of review
Not as described/ advertised
Loss
$7500
Preferred solution
Full refund
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars

Update by user Feb 01, 2019

The entire shower was redone and it looks great! Tried to add photo but keeps coming up wrong.

Original review posted by user Jan 02, 2019

This is regarding the Bath to Shower conversion calamity. After numerous tries to get this resolved and just getting the brushed under the rug response from you since September 20, 2018.

Unless we receive the full refund of $7,500.00 within 14 working days, since the work performed is not acceptable nor was it done correctly, and we do not trust you to do any future work (you broke the contract), we will be forced to contact various news media and seek legal assistance.

Bath Planet - High Quality Installers

The work that Bath planet did was second to none. They turned our bathroom into an amazing hotel bathroom. The workers were very respectful and professional, not only that they took pride into their work. Thanks Bath planet for my amazing bathroom.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464646 Review #1464646 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Very Happy Customer

I had a small shower installed in the bathroom of my tiny home and the installers did an excellent job. Because of the restricted space, the install didn't go as quickly as most probably do, but the installers figured it out and now I have a beautiful shower. I couldn't be happier.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1433403 Review #1433403 is a subjective opinion of poster.
Location
Beaverton, Oregon
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet - In just one word....TERRIBLE!!

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1432270 Review #1432270 is a subjective opinion of poster.
Pros
  • Shower is nice
Cons
  • Customer service and workmanship and not returning phonecalls
Reason of review
Bad work quality/poor customer service.
Preferred solution
Let the company propose a solution

Update by user Feb 28, 2019

February 28, 2019 - Here we are in a New Year and the bathroom remains the same. Although Bath Planet did reach out to me, they told me to contact the new local Bath Planet location due to the fact the one I dealt with is now out of business.

I have done that and I must say the owner did come to my home to assess the problems and agreed that there are areas that are not done correctly. He then told me he contacted the Corporate Office, but to date I have no concrete solutions of my issues. I contacted Bath Planet again today, and we are still going around in circles.

I will keep you posted as to the progress of lack of as soon as it becomes available. Much frustration....should never have happened this way.

Original review posted by user Dec 24, 2018

Contracted with Bath Planet in Freehold, NJ. The quote and the promises made by the estimator were fine and we went ahead and signed a contract in May for work to begin in early September.

The job entailed two bathrooms; one a total gut and the other a substantial update. By the first week of September, we had not heard back from them, so I called their office. She then scheduled our work to begin late September, early October. (Not what we had been promised).

A coordinator from Bath Planet contacted us just prior to the start date and said he had to measure. The measurements, video and all pertinent details were already done but we said sure, come over. He remeasured what was already measured and left. This told us that nothing had been ordered for our job to begin.

On the start date, the demo crew came over and that day, they did fine. Then we were told no one was coming the next day, but on the following day the paint/spackle crew would be here. They arrived and started spackling walls and ceilings and left for the day....with the window open. It was damp out.

The next morning they arrived and said they could not complete the work because the window was left open and the spackle did not dry. They would be here the NEXT day at 8:00AM. That day comes and by 10:30 no one arrived and we called the Office. Calling the office is another complaint because 9 times out of 10 no one answers the phone.

I left a message and about 1/2 hour later, the job scheduler calls and says what's wrong. Now it is after 11:00 and she tries to reach out to the crew and cannot get hold of them. So that day is now shot. She schedules someone else to complete the job and they do, but the job is absolutely terrible.

I could have done better. So another crew had to come and clean up the mess that was left. Frustration level is now 8 out of 10. Now comes the shower doors for the small bathroom.

The crew installs them and doesn't tell me that one of the doors is chipped at the bottom. They had put in the flooring and at the hallway where the two floors meet, they did not install the marble saddle that was promised to me and the floors are two different levels. The cabinet did not come in and we had to wait for that. They move onto the the master bath.

The cabinets were ordered incorrectly and one had to be returned and the one cabinet that was correct did not ship with doors. Now we find out that because of the Jewish Holiday, the factory was closed down for 2 weeks and you can not return nor get shipment of anything. So again, we wait. The shower stall was an oversized shower and we had ordered the insert with a texture.

Come to find out that you cannot have that size insert with texture because it shrinks the product 5 inches all around. So again, we have to wait for the product to be recut and resent. The flooring is put in in the master bath and we insisted on the marble threashold that was promised to us. In the meantime, the demolition work that was done destroyed door frames that never needed to be replaced, but now they have to.

The workers bringing product up and down the stairs dented, scratched and marked walls, doors, ceilings all along the way. Frustration level now at 11. Calling the office proved fruitless because, as I said, talking to an actual human is almost impossible. Days go by in between work spurts with no contact from the company.

We finally get a job foreman who takes over the task of cleaning up all of the messes caused by Bath Planet personnel. The work finally progresses and the 2 week job is not in it's 6th week with no real end in sight. The home stretch is installing the glass shower doors in the master. The crew comes over and cannot do the job because the glass is not the right size.

It has to be reordered again!!! A week later we are told the glass is in, and the chipped shower door from the guest bathroom is finally replaced and the marble threashold in that bath is installed with the level of the floor basically "hidden". The glass shower doors for the master bath are in, we are told, and will be installed in two days. Comes an unexpected snow storm and the installer will not do the job.

He comes the next day and does finish the shower and that all looks ok. In checking the walls and the ceiling in the master bath with the benefit of lighting, they are still not right. There are obvious pits and uneven work that can be seen by the naked eye. The guest bathroom had the water lines crossed and the cold was on the left/the hot on the right.

Not only that, but the water hot water line started leaking and in the middle of the night, water was pouring out of the cabinet and all over the floor. I shut off the valve only to realize that the shut off valve is half behind the installed cabinet and I had to get several wrenches to shut off the valve. At this point, I am livid!!! My husband and I changed out the water line and switched them where they belong.

This job cost us $25,000.00. Let me say that again...this job cost us $25,000.00 and not one thing was ordered on time or correctly and not one thing was installed or worked correctly. I couldn't be more displeased.

This was a very expensive job that we will be paying for the next 24 months. Not a good company and lousy customer relations.

Workmanship at Bath Planet Indianapolis was great

We are very pleased with our product. We had a tub/shower removed and new shower with glass doors installed by Bath Planet of Indianapolis. It is beautiful and we receive many compliments. Workmanship is good, installation crew was great.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486311 Review #1486311 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet - Great quality for the money

Bath Planet had a solid tub instead of tile. It was a drop-in-one-piece and I liked that. So, I got the regular tub with the side from them and the rep who helped me was great. He answered all my questions. The installation also went really well and the quality of the work was excellent. So far, everything has been really good. I also had some people asking about the tub and I told them where I got it. With Bath Planet, you really get quality for your money.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415582 Review #1415582 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet had a very informative Sales Rep

Bath Planet had a good salesman who was very informative about their time schedule. Also, they offered a good product for a good price. I had them take out a tub and put in a shower enclosure for me. Their installers were in and out in one day and cleaned up very well. I'm very satisfied with the finished product.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415583 Review #1415583 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - A very satisfying experience

The Bath Planet rep took the time to talk to me and answer my questions and there was nothing she didn't answer. She even offered things I didn't know I should be asking. She was awesome and even after the sales call, I called her a couple more times, and she was very receptive. Plus, the installer who came was very cordial, professional, and clean. He was very good and it's sad that after my installation, something occurred and he had to go into another line of work. He removed our tub and put in a shower, some corner shelving and some handicap bars. So far, I'm very satisfied.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415584 Review #1415584 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - Worst Tub Ever

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1397294 Review #1397294 is a subjective opinion of poster.

My Tube only lasted 4 years the the install was a joke. It cracked were you step in and they would not fix it. Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever,.Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub EverWorst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever

Bath Planet's reply to:

Bath Planet - Terrible

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1396388 Review #1396388 is a subjective opinion of poster.

Wrong shower doors installed waiting over a year for the correct ones. They took my 8000.00 and ran.

Posting this on Facebook and contacting the BBB of N.J.

Poor service not recommending your company to any one and over a course of a day I talk to over 100 people! Schiesters

Bath Planet - Shower remodel in master bathroom

We had old tile walls in our shower and my daughter referred us to Bath Planet as her bath tub and surround were redone by BP. The employee who did our job was timely, friendly, and knowledgeable. Our shower looks great -big improvement! We would definitely recommend this company. The process from start to finish was wonderful. Would use Bath Planet again if we make changes to another bathroom in our house. We chose to wait the 48 hours before using to ensure that everything is dry and sticking. Our shower is now so beautiful and bright I can not wait to use it. Great job Bath Planet for a great experience.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1394952 Review #1394952 is a subjective opinion of poster.
Reason of review
Good quality