Resolved
Bath Planet's reply to:

Resolved: Never Use BathPlanet

Thank you for taking the time to update the star ranking from a 1 star review to a 5 star review and mark this issue Resolved. We appreciate your business and are glad that Bath Planet Corporate able to help facilitate a resolution to the issues with your local dealer.
ID
#1587743 Review #1587743 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Pros
  • On site workers
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
New Reviewer
Update by user Jul 20, 2019

After a short discussion with the owner of Bath Planet who contacted me shortly after I sent in this review, I wished I would have not sent this bad review in. He explained some things to me and based on my contract everything fell into place.

It was my misunderstanding so I had to come back to this review to acknowledge my mistake. The administrative side of the company has my apology for the misunderstanding.

Once again, I will say the work on my bathroom was great and just talking to the owner made me feel much better. I stand corrected and encourage everyone to use Bath Planet.

Original review posted by user Jul 14, 2019

The administrative side of this company is the worse I have ever seen. Steve was the representative who came to my house to sale me on their product.

I was sold on their product but had no idea what I was in store for.

The date they were to arrive to begin redoing one of my bathroom's was on a Monday. After buying into their product it was scheduled six weeks out to give time for parts go arrive. I NEVER heard from the salesman (Steve) again after the sale until the night before the Monday they were scheduled to arrive to begin the work. Steve called to say there was a part which did not arrive so they redoing would have to wait.

I then scheduled it for a week out.

The workers arrived and began work on the following Tuesday. At the time of the sale I was told the redoing would take 2-3 days. The workers arrived on time and began work. There was one problem after another and the workers were not to blame.

After working for two days the workers approached me to inform me the parts they were given did not include an arch over the window, but a straight line top window. They informed me Steve had not ordered the right part and they did not know how to put an arch in even if they had it. They said they had not been trained to install an arch and another person would have to come to do that. They left the site informing me they could not do anything else until the person came to do the arch.

Almost two days later I heard nothing from Steve.

I sent him a text letting him know my displeasure with the work. He text back saying he would get right on it and he would personally come to my home to ensure the work would be completed in the next two days. Steve never showed up but the same two workers showed up the next day hoping they cold install the arch correctly. The workers did a great job but in all the work took eight days and I never heard from Steve again other then to say he would ensure he would give me a great deal once the work was completed.

It has now been six days since the work was completed and I have yet to hear from Steve.

I have held the payment while only wanting to hear from them to let them know about my displeasure.

I want to ensure the workers are paid so I am going to mail in the authorization to get them paid.

I would recommend no one to use this company to do work within their homes. They are unreliable, have no integrity, do not care about the customer after the sale is made, and have no sense of urgency to satisfy the customer.

Long History of great work

We have worked with Sho-Pro and Bath Planet of Indianapolis on various projects over the last 15 years. I have very pleased with their service, their products, and any follow up. Judith Ford (jford001@***.rr.com)Zip Code: 46032
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569983 Review #1569983 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Thanks to Bath Planet Installers

I am extremely satisfied with the quick installation by Bath Planet of Indianapolis and how good my bathroom looks. Also happy with the professional and knowledgeable installers. Jenifer Cauther (jeshalle33@***.com) Zip Code: 46902
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569981 Review #1569981 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Bath Planet finished ahead of schedule

Bath Planet of Indianapolis delivered a great product and installation. They finished ahead of schedule, which was great because we had guests coming over. The Installer was also professional and courteous. James Grabowski (megrabber@***.com) Zip Code: 46063
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569980 Review #1569980 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Highly Recommend Bath Planet of Indianapolis

Bath Planet of Indianapolis was very good during the install and leading up to install. Any problems we have had they have been quick and accurate on any repairs or questions. We would highly recommend them and really enjoy our new bathroom. Calvin Dowell (calvin_storm1321@***.com) - Zip Code: 47909
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569979 Review #1569979 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
New Reviewer
Bath Planet's reply to:

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela for...
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ID
#1502647 Review #1502647 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Bath Planet Shower Replacement

Very Happy with Bath Planet Indianapolis

I am very happy with the service I received from Bath Planet of Indianapolis. I had been thinking About converting my tub/shower combo into a walk-in shower for several months. I finally made the call to Bath Planet Indianapolis and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the project. The installation guys arrived on time and proceeded to work diligently until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would gladly recommend Bath Planet Indianapolis to family and friends or anyone looking to make changes in their bathrooms.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486305 Review #1486305 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
New Reviewer

What a great Experience

I am extremely happy with the service I received from Bath Planet. I had been thinking About converting my tub/shower into a walk-in shower for over a year. I just didn't want to make a mistake or have strangers in my home. I finally made the call to Bath Planet and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the job. The installation guys arrived on time and proceeded to work persistent until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would surely recommend Bath Planet to family and friends or anyone looking to make changes to their bathrooms. Gabriel Harden Greenwood, IN
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1483178 Review #1483178 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
Reason of review
Good quality

I Joyfully retract my previous complaint against Bath Planet.

Dimitris Nacopoulos came out and reviewed the shower stall and we all agreed that it should be redone completely. They redid the entire shower and it is now just like I had expected it would be. Great job! The workers were diligent in their work and gave us explanations when required and asked. A seat was to be put in but our plumbing did not allow for the wood to be placed correctly to hold it securely. Although I was sad, I understood safety first. They took the time and energy to keep us informed through the entire process. I believe Bath Planet (Dimitris Nacopoulos), worked diligently to resolve my issues and the shower proves it. A Million Kudos to Bath Planet!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1470108 Review #1470108 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Bath Planet Shower Installation
Reason of review
Good quality

My parents love Bath Planet

My parents have trouble standing and I initiated a bathroom remodeling for them with Bath Planet. I looked at reviews and they were good. Their salesman was perfect. He was listening to what we needed. My parents have all these kinds of bars in their house because they are in their 80s and he knew what to do. Bath Planet made a nice bathroom for my parents and they did everything right. My parents loved it and my dad said it was well worth it. Bath Planet made me happy and I would recommend it.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464643 Review #1464643 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Frank B. 1.22.19

FranK B came to my house. We talked about my particular situation and he was extremely helpful. I appreciate his advice. Very polite. Thank you.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1454309 Review #1454309 is a subjective opinion of poster.
Location
Sugar Land, Texas
Service
Bath Planet Customer Care
Reason of review
Good customer service

Bath Planet remodeled two bathrooms

I got a shower and a bathtub from Bath Planet. They sent special personnel to measure and go to specifics as far as colors and what we wanted. The installation team then came on time, did great work and also left on time. They were very polite and they protected the environment. I did two bathrooms, so the remodel took me three days, and the final product looks good. I also like the material that they use. It's easy to maintain. It was a good experience all in all.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464644 Review #1464644 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet of Indianapolis’ installers were very careful with our Pups

Bath Planet of Indianapolis: I want to thank you for my new tub/shower surround. Chris & Jeremy did a wonderful job preparing the area for dust & safety, removal & install. They were patient with my pups, and efficient with their work. The quality of the product was exactly as presented. They even hung the shower rod I purchased. Please feel free to contact me as a reference for anyone in need of a shower/tub replacement.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486308 Review #1486308 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
Resolved
Bath Planet's reply to:

Resolved: Liars

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1438953 Review #1438953 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Cons
  • Disrespect for seniors and veterans
  • Lies
  • Customer service
Reason of review
Not as described/ advertised
Loss
$7500
Preferred solution
Full refund
New Reviewer
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Update by user Feb 01, 2019

The entire shower was redone and it looks great! Tried to add photo but keeps coming up wrong.

Original review posted by user Jan 02, 2019

This is regarding the Bath to Shower conversion calamity. After numerous tries to get this resolved and just getting the brushed under the rug response from you since September 20, 2018.

Unless we receive the full refund of $7,500.00 within 14 working days, since the work performed is not acceptable nor was it done correctly, and we do not trust you to do any future work (you broke the contract), we will be forced to contact various news media and seek legal assistance.

High Quality Installers

The work that Bath planet did was second to none. They turned our bathroom into an amazing hotel bathroom. The workers were very respectful and professional, not only that they took pride into their work. Thanks Bath planet for my amazing bathroom.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1464646 Review #1464646 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Good quality