Each Bath Planet in the country is an independent dealer. Bath Planet corporate is a company extremely concerned about the consumer. So much, so that they have hired a third party source to call customers once the project is complete to survey them and to ask about their experience.
Each independent dealer is responsible for their customer satisfaction scores and each of these dealers risks the possibility of losing their dealership if their scores fall below a certain level.
It's imperative that you don't rely on these reviews all together, but look at your local dealer and see what they are made of!
Reason of review: Good customer service.