Reply by Bath Planet

Thank you for contacting Bath Planet to express your concerns. We value your comments and have taken steps to make sure that this type of sales presentation won't happen again. Our initial consultation does take around 60 minutes, pending any questions. It is important that we understand our customer's needs to help ensure a positive outcome if a customer decides to contract with us. We have numerous options, as well as discounts for our customers besides just locking in our quotes for 1 year price. There is a lot to cover and it is impossible for our Design Consultants to do this in 10 minutes, and we do not charge anything to come out on our initial consultation, where there is no obligation to buy anything.
Author's
Forest Hills, New York
0 comments

SALESMAN SO UNPROFESSIONAL AND OBNOXIOUS, I THREW HIM OUT OF THE HOUSE AFTER ABOUT 10 MINUTES!HE QUOTED $ 14,000 JUST FOR TUB TO SHOWER CONVERSION AND $7,000 FOR A CUT OUT IN THE TUB!!!

NOTHING ELSE DONE...NO NEW FLOOR, NO NEW CABINET AND MEDICINE CABINET, NO NEW ANYTHING ELSE. I ASKED HIM HOW DID HE ARRIVE AT THESE FIGURES? WHAT IS THE BREAKDOWN OR ITEMIZED VERSION? HE SAID BECAUSE HE SAID IT AND THAT I WOULD HAVE TO WAIT AN HOUR AND 1/2 TO FIND OUT AFTER PICKING COLORS.

HE TOLD ME I DIDN'T KNOW ANYTHING ABOUT HOME IMPROVEMENT AND THAT TALKING TO US WAS EXHAUSTING!I TOLD HIM TO GET OUT OF MY HOUSE.

Review about: Bath Planet Remodeling.

Reason of review: Poor customer service.

I didn't like: Marketing presentation, Treated like a bother, Lack of communication, Sales.

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