Am a retired builder and master plumber.
Was going to call them but not now!
I've done hundreds of tubs and showers over the years and never heard any negative comments like this for any contractor I have ever ran into.
They must be crooks or they must have a very poor Dallas/Fort Worth group, one or the other.
Really sad to see another problem company in my once field of expertise.
Maybe some day some one will do the right thing and create a great bathtub and shower conversion company.
For now, it seems there is none.
Better to have it ripped out and get it done the old fashioned way.
Reason of review: bad feedback, can't use them..
Monetary Loss: $1.