Reply by Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concern about the lack of dealer communication and the turnaround time being longer. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
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Jacksonville, Florida
1.6
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Price Affordability
Product or Service Quality
Turnaround Time
Warranty
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We were told that the project would take 6-8 weeks from the time that we signed the contract.Well it took about 12 weeks and was a complete rip off.

There was very poor communication and every time that I called they had no clue what I was talking about. I told them that I wanted gray grout and somehow I ended up with white. I was told that after mopping a few times the true color will come out, yep its still white. The material is poor, the doors were put on wrong and the glass is impossible to clean.

Paid WAY too much money for a bathroom that I have spent more time trying to fix than was put into remodeling it.Will NEVER use bath planet or granite transformations again!!!!!!

Reason of review: Pricing issue.

Monetary Loss: $13000.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of communication, Did not get what we paid for, Treated like a bother, Sales.

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