The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".
I said, "and you installed a 4" instead". His reply was, "That's what they gave me".
I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.
Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.
Still nothing. I have already contacted an attorney and am ready to call the BBB.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.
I didn't like: Sales, Did not get what we paid for, Lack of communication.